FREQUENTLY ASKED QUESTIONS
ORDER AND PAYMENT
HOW LONG IS THE PROCESSING TIME
Order processing time will take within 3 business working day and confirmation will be via email.
HOW DO I MAKE AN EXCHANGE FOR DAMAGE ITEM ?
Item can only be change if there is no tampering of the product and is verify by the shop personnel that all is within acceptable condition within 7 days of delivery Please send a email to sales@hongfengtonic.com.sg with the following details Order No : Product Name : Type of Damage :
WHAT MODES OF PAYMENT IS ALLOWED
We accept bank transfer, paynow,paypal and cash on delivery. Bank Name : UOB Account No : 3543057108 PAYNOW UEN : 201525105H Account Holder : Hong Feng Tonic Pte Ltd Paypal Merchant Fees : 3.5% of total invoice Recommended to bank transfer to save on the surcharges by credit card Note: Kindly screen shot and email to sales@hongfengtonic.com.sg for verification
HOW DO I KNOW IF MY PAYMENT IS SUCCESSFUL ?
Kindly make payment within 24 hours so that the order will be confirm, kindly keep a records of the payment made and our staff will send a whatsapp or email to confirm your order status.
CAN I CANCEL MY ORDER ?
No cancellation of order is allowed once payment is make
SHELF LIFE OF PRODUCTS
PACKING OF CONFINEMENT PRODUCTS
Confinement package will only be packed once order is confirmed with payment made within 24 hour
CONFINEMENT PRODUCTS
In order to ensure freshness of the product. Ensure that the confinement product is stored in fridge and can last up to 3 month.
DIRED SEAFOOOD HERBS, TONIC AND MUSHROOM
Ensure that the products are stored in the fridge to maintain the optimal freshness.
NUTS,SWEETS AND TIIBITS
Ensure that the nuts and sweets is stored in airtight container to ensure freshness.
SERVICES PROVIDED
PROVIDING SERVICES FOR SEA CUCUMBER SOAKING
Yes, please send a email sales@hongfengtonic.com.sg or call us via our contact portal +65 90666897. Fees start from $12 onwards for the first 100g. Every subsequent block of 100g is at $5.
DO YOU PROVIDE GRINDING OF HERBS AND TONIC
Yes, it is totally free and please inform us via sales@hongfengtonic.com.sg and indicate your invoice number. My staff will contact you to confirm the requirement.
DELIVERY SERVICES
IN-HOUSE DELIVERY FEES
In house delivery - $10 For Purchase over SGD 150 - Free delivery applies
HOW CAN I CONFIRM MY DELIVERY FOR DOOR STEP DELIVERY BY OUR IN HOUSE
Once payment is received by our company, a email will be sent to you to confirm the delivery time and date. If no one is at home to received the item a re-delivery charged will be imposed. You can also choose to leave it at your door steps and a picture will be taken and send to you via whatsapp once the delivery is done
DELIVERY BY OUTSOURCE VENDOR
Delivery time will follow exactly as our vendor timing and the processing time of your order will be done in 3 working days.
BULK PURCHASE FOR EVENTS
CUSTOMIZATION FOR YOUR CLIENTS
Please kindly send a email to sales@hongfengtonic.com.sg or call +65 90666897 for your bulk purchase discussion and additional cost will be imposed for any customization for your logo to appear on the packaging.